25-4.083: Preferred Carrier Freeze
PURPOSE AND EFFECT: Rule 25-4.083, F.A.C., is amended to clarify, simplify, and streamline the rule. Docket No. 080641-TP.
SUMMARY: Rule 25-4.083, F.A.C., is amended to require local providers to meet the requirements of the Federal Preferred Carrier Freeze rule, and duplicative provisions of the rule are deleted.
SUMMARY OF STATEMENT OF ESTIMATED REGULATORY COSTS: The rule amendments benefit the Commission, companies, and customers by having a more simple, streamlined, and clarified rule, and companies’ administrative costs would likely decrease.
Any person who wishes to provide information regarding a statement of estimated regulatory costs, or provide a proposal for a lower cost regulatory alternative must do so in writing within 21 days of this notice.
SPECIFIC AUTHORITY: 350.127, 364.01, 364.603 FS.
LAW IMPLEMENTED: 364.01, 364.603 FS.
IF REQUESTED WITHIN 21 DAYS OF THE DATE OF THIS NOTICE, A HEARING WILL BE SCHEDULED AND ANNOUNCED IN FAW.
Pursuant to the provisions of the Americans with Disabilities Act, any person requiring special accommodations to participate in this workshop/meeting is asked to advise the agency at least 48 hours before the workshop/meeting by contacting: Office of Commission Clerk, 2540 Shumard Oak Blvd., Tallahassee, FL 32399-0850, (850)413-6770. If you are hearing or speech impaired, please contact the agency using the Florida Relay Service, 1(800)955-8771 (TDD) or 1(800)955-8770 (Voice).
THE PERSON TO BE CONTACTED REGARDING THE PROPOSED RULE IS: Kathryn G.W. Cowdery, Office of General Counsel, 2540 Shumard Oak Blvd., Tallahassee, FL 32399-0850, (850)413-6216
THE FULL TEXT OF THE PROPOSED RULE IS:
25-4.083 Preferred Carrier Freeze.
(1) A local provider shall make available a PC-Freeze upon a subscriber’s request.
(2)(1) A PC-Freeze shall not be imposed or removed on a subscriber’s account without the subscriber’s authorization and shall not be required as a condition for obtaining service.
(3)(2) A PC-Freeze shall be implemented or removed at no charge to the subscriber.
(3) The subscriber’s authorization shall be obtained for each service for which a PC Freeze is requested. Procedures implemented by local exchange providers must clearly distinguish among telecommunications services (e.g., local, local toll, and toll) subject to a PC Freeze.
(4) In addition to the requirements listed in subsections (1) through (3) above, a local provider shall meet the requirements as prescribed by the Federal Communications Commission in Title 47, Code of Federal Regulations, Part 64, Section 64.1190, Preferred Carrier Freeze, revised as of October 1, 2007, which is incorporated into this rule by reference. All notification material regarding PC Freezes must include:
(a) An explanation of what a PC Freeze is and what services are subject to a freeze;
(b) A description of the specific procedures necessary to lift a PC Freeze and an explanation that the subscriber will be unable to make a change in provider selection unless the subscriber authorizes lifting of the PC Freeze; and
(c) An explanation that there are no charges for implementing or removing a PC Freeze.
(5) A local provider shall not solicit, market, or induce subscribers to request a PC-Freeze. A local provider is not prohibited, however, from informing an existing or potential new subscriber who expresses concerns about slamming about the availability of a PC-Freeze.
(6) A local exchange provider shall not implement a PC Freeze unless the subscriber’s request to impose a freeze has first been confirmed in accordance with one of the following procedures:
(a) The local exchange provider has obtained the subscriber’s written or electronically signed authorization in a form that meets the requirements of subsection (7);
(b) The local exchange provider has obtained the subscriber’s electronic authorization, placed from the telephone number(s) on which the PC Freeze is to be imposed. The electronic authorization should confirm appropriate verification data (e.g., the subscriber’s date of birth or the last four digits of the subscriber’s social security number) and the information required in paragraphs (7)(a) through (d). Telecommunications providers electing to confirm PC Freeze orders electronically shall establish one or more toll-free telephone numbers exclusively for that purpose. Calls to the number(s) will connect a subscriber to a voice response unit, or similar mechanism that records the required information regarding the PC Freeze request, including automatically recording the originating automatic numbering identification; or
(c) An independent third party has obtained the subscriber’s oral authorization to submit the PC Freeze and confirmed the appropriate verification data (e.g., the subscriber’s date of birth or the last four digits of the subscriber’s social security number) and the information required in paragraphs (7)(a) through (d). The independent third party must not be owned, managed, or directly controlled by the provider or the provider’s marketing agent; must not have any financial incentive to confirm PC Freeze requests for the provider or the provider’s marketing agent; and must operate in a location physically separate from the provider or the provider’s marketing agent. The content of the verification must include clear and conspicuous confirmation that the subscriber has authorized a PC Freeze.
(7) A local exchange provider shall accept a subscriber’s written and signed authorization to impose a PC Freeze on a preferred provider selection. A written authorization shall be printed in a readable type of sufficient size to be clearly legible and must contain clear and unambiguous language that confirms:
(a) The subscriber’s billing name and address and the telephone number(s) to be covered by the PC Freeze;
(b) The specific service, (e.g., local, local toll, and toll), separately stated, on which a PC Freeze will be imposed.;
(c) That the subscriber understands that to make a change in provider selection, the subscriber must lift the PC Freeze; and
(d) That there will be no charge to the subscriber for a PC Freeze.
(8) All local exchange providers shall, at a minimum, offer subscribers the following procedures for lifting a PC Freeze:
(a) Acceptance of a subscriber’s written or electronically signed authorization; and
(b) Acceptance of a subscriber’s oral authorization along with a mechanism that allows the submitting provider to conduct a three-way conference call between the provider administering the PC Freeze and the subscriber. The provider administering the PC Freeze shall confirm appropriate verification data (e.g., the subscriber’s date of birth or the last four digits of the subscriber’s social security number) and the subscriber’s intent to lift a specific PC Freeze.
(9) Information obtained under subsection (6) and paragraph (8)(a) shall be retained by the provider for a period of one year.
(10) A PC Freeze shall not prohibit a local provider from changing wholesale services when serving the same end user.
(11) Local providers shall make available an indicator on the customer service record that identifies whether the subscriber currently has a PC Freeze in place.
(12) Local providers shall make available the ability for the subscriber’s new local provider to initiate a local PC Freeze using the local service request.
Specific Authority 350.127, 364.01, 364.603 FS. Law Implemented 364.01, 364.603 FS. History–New 9-9-04, Amended________.