25-4.019: Records and Reports in General
25-4.020: Location and Preservation of Records
25-4.022: Complaint - Trouble Reports, Etc
25-4.034: Tariffs
25-4.069: Maintenance of Plant and Equipment
25-4.112: Termination of Service by Customer
25-4.115: Directory Assistance
25-4.117: 800 Service
25-4.200: Application and Scope
PURPOSE AND EFFECT: The purposes of the rule amendments and repeals are to simplify, streamline, and clarify the rules. Redundancies among rules are eliminated for simplicity. Some rules concerning tariffs and tariff filings are streamlined by having incumbent local exchange companies’ (ILECs) tariff requirements located in one rule. Some rules are repealed because they are unnecessary, redundant, or obsolete. Docket No. 080641-TP.
SUMMARY: Rule 25-4.019, F.A.C., is repealed because it is unnecessary. Subsection 25-4.019(3), F.A.C., concerning working conditions provided by companies to Commission staff at times when staff makes visits to the companies is reworded and Rule 25-4.020, F.A.C., is amended to include that reworded requirement. Subsection 25-4.022(1), F.A.C., is amended to delete the trouble reports record retention requirements which are redundant of requirements included in subsection 25-4.020(3), F.A.C. Subsection 25-4.022(2), F.A.C., is amended to delete the requirements for responding in writing to customer complaints which are redundant of subsection 25-4.111(1), F.A.C., which requires a company to respond to all complaints within 15 days. Rule 25-4.034, F.A.C., is amended by streamlining and adding to it the rule provisions from Chapter 25-9, F.A.C., which apply to ILECs. Rule 25-4.069, F.A.C., is repealed because it is unnecessary and redundant of Rules 25-4.036 and 25-4.038, F.A.C., which provide more specific requirements related to safe, adequate, and continuous service. Rule 25-4.112, F.A.C., is repealed because it is unnecessary. Rule 25-4.115, F.A.C., is amended to delete subsections (1)(a) and (b), and (2)(b), (c) and (d), which are unnecessary because Rule 25-4.034, F.A.C., requires all rates and charges to be in the ILECs’ tariffs. Rule 25-4.117, F.A.C., is amended to include other toll free numbers which have been implemented since the time the rule was adopted. Rule 25-4.200, F.A.C., is repealed as unnecessary because it restates the application and scope language of Section 364.052(2)(b), F.S. None of the rule amendments or repeals are intended to impact in any way wholesale service or the SEEM (Self-Effectuating Enforcement Mechanism) plan, the SEEM metrics or payments, or the type of data that must be collected and analyzed for purposes of the SEEM plan.
SUMMARY OF STATEMENT OF ESTIMATED REGULATORY COSTS: There should be minimal costs to implement the proposed rule amendments. There should be no incremental cost to the Commission. These rule changes would benefit the Commission, small businesses, local governments and customers by having more simple, streamlined, and clarified rules which are more easily understood. There should be no negative impacts on small businesses, small cities, or small counties resulting from these rule changes. The rule amendments and repeals will likely decrease utilities’ administrative costs somewhat.
Any person who wishes to provide information regarding a statement of estimated regulatory costs, or provide a proposal for a lower cost regulatory alternative must do so in writing within 21 days of this notice.
SPECIFIC AUTHORITY: 350.127, 364.016, 364.17, 364.18, 364.183, 364.185 FS.
LAW IMPLEMENTED: 364.016, 364.02, 364.025, 364.03, 364.04, 364.051, 364.052, 364.07, 364.08, 364.15, 364.17, 364.18, 364.19, 364.163, 364.183, 364.185, 364.386 FS.
IF REQUESTED WITHIN 21 DAYS OF THE DATE OF THIS NOTICE, A HEARING WILL BE SCHEDULED AND ANNOUNCED IN FAW.
THE PERSON TO BE CONTACTED REGARDING THE PROPOSED RULE IS: Kathryn Cowdery, Office of General Counsel, 2540 Shumard Oak Blvd., Tallahassee, FL 32399-0850, (850)413-6216
THE FULL TEXT OF THE PROPOSED RULE IS:
25-4.019 Records and Reports in General.
Specific Authority 350.127(2) FS. Law Implemented 364.18, 364.183, 364.386 FS. History–Revised 12-1-68, Amended 5-4-81, Formerly 25-4.19, Repealed .
25-4.020 Location and Preservation of Records.
(1) through (3) No change.
(4) During any audit or review of records, the company shall provide Commission staff with adequate and comfortable working and filing space, consistent with the prevailing conditions and climate, and comparable with the accommodations provided the company’s outside auditors.
Specific Authority 350.127(2), 364.016, 364.17, 364.18, 364.183, 364.185 FS. Law Implemented 364.016, 364.17, 364.18, 364.183, 364.185 FS. History–Revised 12-1-68, Amended 3-31-76, Formerly 25-4.20, Amended 6-23-93, 11-13-95, ________.
25-4.022 Complaints - Trouble Reports, Etc.
(1) Each telephone company shall maintain for at least six (6) months a record of all signed written complaints made by its subscribers regarding service or errors in billing., as well as a record of each case of trouble or service interruption that is reported to repair service. This record shall include the name and/or address of the subscriber or complainant, the date (and for reported trouble, the time) received, the nature of the complaint, or trouble reported, the result of any investigation, the disposition of the complaint or service problem, and the date (and for reported trouble, the time) of such disposition.
(2) Each signed letter of complaint shall be acknowledged in writing or by contact by a representative of the company.
Specific Authority 350.127(2), 364.17 FS. Law Implemented 364.051, 364.17, 364.183 FS. History–Revised 12-1-68, Formerly 25-4.22, Amended________.
25-4.034 Tariffs.
(1) Except to the extent otherwise permitted by Section 364.051(5)(a), F.S., eEach telecommunications company shall maintain on file with the Commission tariffs which set forth all rates and charges for customer services, the classes and grades of service available to subscribers, the conditions and circumstances under which service will be furnished, and all general rules and regulations governing the relation of customer and company utility. The rates and charges for contract service arrangements for an individual customer need not be filed where the company’s tariff provides a description of the circumstances under which such arrangements are offered for specified tariffed services. Tariff filings shall be in compliance with the requirements of Chapter 25-9, F.A.C., of the Commission rules entitled “Construction and Filing of Tariffs by Public Utilities.”
(2) Filing shall mean received by the office of the Division of Regulatory Compliance during normal business hours. Any tariff received by the Division of Regulatory Compliance after 5:00 p.m. shall be considered filed on the next regular business day. All proposed changes to an existing tariff that are submitted by hard copy shall be directed to the Director of the Division of Regulatory Compliance, Florida Public Service Commission, 2540 Shumard Oak Boulevard, Tallahassee, FL 32399-0850 and shall include an original and two (2) copies of each revised tariff sheet. A letter of transmittal shall accompany each tariff filing, which lists the included sheets, by sheet number and revision level as specified in paragraphs (6)(c)-(e), and gives a brief description of all changes. If acknowledgment of a hard copy filing is desired, the letter of transmittal shall be sent in duplicate with a request that the duplicate be returned.
(3)(2) No change.
(4)(3) Each telecommunications company shall make maintain on file in each of its business offices, available for public inspection upon request, either a printed copy or an electronic copy of its retail tariffs the local exchange tariff for exchanges under the administration of that office, its general exchange tariff, and its schedule of intrastate toll rates. Each business office shall likewise make available a copy of Chapter 25-4, F.A.C., of the Florida Public Service Commission Rules and Regulations for public inspection upon request.
(5) Companies shall charge only the rates and credits contained in their tariff. If a company desires to deviate temporarily from its normal tariffed rates and credits, the company shall file a single tariff change reflecting the conditions of the temporary tariff change. Such tariff provision shall include the heading “Promotion,” and shall state the name of the promotion, a specific description of the tariffed service(s) involved, including all applicable rates, benefits, terms, and conditions, and the beginning and ending dates of the promotion.
(6) Tariffs shall comply with the following conventions:
(a) Each sheet shall have a left-hand margin of at least 3/4". All sheets and copies must be clear and legible. Tariffs submitted in hard copy form shall be in loose leaf form on 81/2'' × 11'' sheets, typewritten on white paper, using one side of the paper only.
(b) Each sheet shall bear the name of the company, as certificated with the Commission, the name and title of the issuing officer, and the effective date of the sheet.
(c) Every sheet in the tariff shall be numbered.
(d) Each initially approved sheet in the tariff shall be marked “Original Sheet” in the upper right-hand corner of the sheet. As an example: Original Sheet No. 4, or Original Sheet No. 5.2.
(e) Revised sheets in the tariff shall be marked with the number of the revision in the upper right-hand corner and the number of the sheet it replaces. As an example:
First Revised Sheet No. 4
Cancels Original Sheet No. 4
(f) The tariffs shall contain at a minimum the following:
1. Table of Contents and Index. All tariffs shall have a table of contents identifying the page location of each section in the tariff. Each section shall also be individually indexed by subject.
2. Symbols Used in Tariff Filings. Symbols used in any proposed change to the existing tariff shall appear on the right hand side of each sheet on the same line(s) in which any change has been made. If three or more consecutive lines are affected, one symbol shall be placed on the first and last lines with a vertical line connecting the two symbols. Two or more symbols shall be placed next to each other on any line with multiple types of changes. The symbol page shall identify all symbols used in the tariff.
3. Technical Terms and Abbreviations. This section shall contain all technical and special terms and abbreviations used in the tariff.
(7) With each filing, the company shall provide a coded copy of each tariff sheet filed showing changes to the existing tariff sheet. Changes shall be indicated by inserting and underlining new words; words to be deleted shall be lined through with hyphens.
Specific Authority 350.127(2) FS. Law Implemented 364.04, 364.163 FS. History–New 3-31-76, Amended 11-29-82, Formerly 25-4.34, Amended 9-13-88, 4-16-90, 3-10-96, .
25-4.069 Maintenance of Plant and Equipment.
Specific Authority 350.127(2) FS. Law Implemented 364.03, 364.15 FS. History–Revised 12-1-68, Amended 12-13-82, 9-30-85, Formerly 25-4.69, Amended 4-16-90, 3-10-96, Repealed________.
25-4.112 Termination of Service by Customer.
Specific Authority 350.127(2) FS. Law Implemented 364.03, 364.19 FS. History–New 12-1-68, Repealed________.
25-4.115 Directory Assistance.
(1) Directory assistance service provided by any telephone company shall be subject to the following:
(a) Charges for directory assistance shall be reflected in tariffs filed with the Commission and shall apply to the end-user.
(b) The tariff shall state the number of telephone numbers that may be requested by a customer per directory assistance call.
(2) Charges for calls within a local calling area or within a customer’s Home Numbering Plan Area (HNPA) shall be at rates prescribed in the general service tariff of the local exchange company originating the call and shall be subject to the following:
(a) There shall be no charge for directory assistance calls from lines or trunks serving individuals with disabilities. As used in this rule, “disability” means, with respect to an individual – A physical or mental impairment that prohibits a customer from using the telephone directory.
(b) The same charge shall apply for calls within a local calling area and calls within an HNPA.
(c) The tariff shall state the number of calls per billing month per individual line or trunk to the number designated for local directory assistance (i.e., 411, 311 or 611) for which no charges will apply. The local exchange company shall charge for each local directory assistance call in excess of this allowance. The charge shall not apply for calls from pay stations.
(d) The local exchange company shall apply the charge for each call to the number designated for long distance directory assistance within the customer’s HNPA (i.e., 1 + (850)555-1212).
Specific Authority 350.127 FS. Law Implemented 364.02, 364.025, 364.03, 364.04, 364.07, 364.08 FS. History–New 6-12-86, Amended 6-3-90, 5-31-93, 11-21-95, 5-8-05,_________.
25-4.117 Toll Free 800 Service.
Telephone companies are prohibited from billing to or collecting from the originating caller any charges for intrastate calls to toll free numbers (e.g., 800, 866, 877, and 888) an 800 service subscriber.
Specific Authority 350.127(2) FS. Law Implemented 364.03, 364.04, 364.051 FS. History–New 3-5-90, Amended _________.
25-4.200 Application and Scope.
Specific Authority 350.127(2) FS. Law Implemented 364.052 FS. History–New 3-10-96, Repealed________.