12870462, 25-30.335 - Florida Administrative Rules, Law, Code, Register

Home

Florida Department of State and Division of Library and Information Services

Notice: 12870462

Notice of Proposed Rule

Department:

PUBLIC SERVICE COMMISSION

Chapter:

WATER AND WASTEWATER UTILITY RULES

Overview

RULE:

25-30.335	Customer Billing
25-30.350	Underbillings and Overbillings for Water and Wastewater Service
25-30.351	Unauthorized Use

PURPOSE:

The purpose of amendments to Rule 25-30.335,  is to provide customers with contact information and explanations  when their bills are estimated, and to discourage use of estimated bills.  The purpose of amendments to Rule 25-30.350, is  to clarify the process for water and wastewater companies to follow when there are overbillings or underbillings.  The purpose of new Rule 35-30.351, is to clarify the process for situations when a customer has fraudulent or unlawful use of the services.
Docket No. 120246-WS

SUMMARY:

Rule 25-30.335, requires bill statements to prominently show the word “Estimated” on the bill.  The utility is obligated to timely correct problems within the utility’s control causing the need to estimate bills.  The utility must provide the customer with contact information in certain circumstances.  The utility must maintain records, for a minimum of  two years, detailing the number, frequency and causes of estimated bills.  Rule 25-30.350, is renamed to Underbilling and Overbilling.  A new process is set out for both underbillings and overbillings.  Rule 25-30.351, describes a process for billing for unauthorized use.

RULEMAKING AUTHORITY:

350.127(2), 367.121, FS

LAW:

367.091, 367.121, FS

PRINT PUBLISH DATE:

4/11/2013 Vol. 39/71

COMMENTS:

From 4/11/2013 To 5/2/2013 (21 Days)
The public comment period for this notice has already expired.

REFERENCE MATERIALS:

No reference(s).

Under Florida law, E-mail addresses are public records. If you do not want your E-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.